Refund & Cancellation Policy

At DDS we want every customer to walk away with a useful, unbiased recommendation. This policy explains when refunds are available, when they are not, and how to request one.

By paying for any paid plan (Priority ₹499 or 1-on-1 ₹999) you acknowledge that you have read and agreed to this policy along with our Terms and Conditions.

1. Nature of the service

We provide a personalised advisory service. Once we begin preparing your recommendation, time and effort have been invested specifically for you. For that reason refunds are limited to the situations set out below.

2. When you are eligible for a refund

You are eligible for a full refund in these situations:

• Non-delivery. We fail to deliver your report within 48 hours of successful payment on the Priority Plan (₹499), or fail to schedule your 1-on-1 session within 72 hours of payment on the ₹999 plan — and the delay is solely attributable to us.
• Duplicate payment. You were charged twice for the same order because of a technical error.
• Payment taken but service declined by us. If after payment we determine we cannot serve you — for example your requirement falls outside our expertise, such as commercial vehicles, vintage cars or imports — we will refund in full.

3. When you are not eligible for a refund

Refunds will not be issued where:

• The recommendation has already been delivered and you simply disagree with the opinion or no longer wish to proceed.
• You change your mind, lose interest, or your buying plans change after delivery.
• You did not respond to clarification messages and the consultation could not be completed because of incomplete information from your side.
• The recommended car is later found unsuitable based on your test drive, dealer interaction or subjective preference — our role is advisory, not a warranty.
• The issue was caused by a third party (dealer, manufacturer, financier, insurer) independent of our service.
• The submission was on the Free Plan (₹0) — there is no payment to refund.

4. Cancellation before delivery

If you want to cancel before we have started preparing your report, contact us immediately using the details below. If cancellation is requested within 2 hours of payment and work has not begun, we will refund in full. After that window, the request is treated as a refund request and reviewed under section 2.

5. How to request a refund

1. Write to ravi@thedds.in or message +91 75052 84533 on WhatsApp within 7 days of payment.
2. Include your full name, the WhatsApp number used at checkout, the Razorpay Payment ID (it starts with pay_) and a brief reason.
3. We acknowledge within 48 hours and respond with a decision within 5 business days.
4. If approved, the refund is initiated to your original payment source via Razorpay. Funds typically reflect within 5–7 business days, depending on your bank.

6. Partial refunds

In rare cases where a consultation is only partially delivered due to circumstances beyond reasonable control, a partial refund may be offered at our discretion, proportional to the portion of the service not delivered.

7. Disputes and chargebacks

Please contact us directly to resolve any issue before initiating a chargeback through your bank or card issuer. Unjustified chargebacks may be contested with supporting evidence of delivery, such as WhatsApp delivery confirmation and message receipts.

8. Changes to this policy

We may update this policy at any time. The "Last updated" date above reflects the most recent revision. Changes apply only to orders placed after the update.

9. Contact

We aim to acknowledge every refund enquiry within 48 hours.