Privacy Policy

This Privacy Policy explains how DDS ("we", "us", "our") collects, uses and protects the personal information you share when you use our car consultation service through this website.

By submitting our consultation form or making a payment, you agree to this Privacy Policy.

1. Information we collect

We collect the following directly from you through the consultation form:

• Contact details — your name and WhatsApp number. Both are required in order to deliver your report.
• Your city — used to account for on-road pricing, service network coverage and regional resale demand.
• Consultation inputs — your responses about buying stage, budget, approximate monthly running (km per month), driving conditions, number of occupants, fuel preference, shortlisted cars, your stated confusion, priorities and buying timeline.
• Payment details — handled entirely by our payment processor, Razorpay. We receive only the transaction ID, payment status, amount and plan name. We do not see or store your card number, CVV, UPI PIN, netbanking password or any financial credential.

2. How we use your information

We use what you provide solely to:

• Prepare and deliver your personalised car recommendation.
• Send the report and follow-up messages to your WhatsApp number.
• Process payments through Razorpay and issue receipts.
• Maintain internal records of enquiries and consultations.
• Improve the quality of the consultation service.

We do not use your information for marketing emails, telemarketing calls or any unsolicited promotion.

3. Sharing of information

We do not sell, rent or trade your personal information. We share it only with the following service providers, strictly to deliver the service:

• Razorpay — payment processing. See razorpay.com/privacy.
• WhatsApp (Meta) — delivering your report. See WhatsApp's privacy policy.
• Google (Sheets / Apps Script) — internal records of consultation submissions.

We may also disclose information where required by law, court order or a government authority in India.

4. Data security

We take reasonable measures to protect your information from unauthorised access, alteration, disclosure or destruction. All payments are processed over encrypted, PCI-DSS compliant infrastructure provided by Razorpay. That said, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Data retention

We retain your contact details and consultation responses for as long as necessary to provide the service and to comply with record-keeping obligations under Indian tax and consumer protection law (typically seven years for payment-related records). After that, your data may be deleted or anonymised.

6. Your rights

Under applicable Indian law you have the right to:

• Access the personal information we hold about you.
• Request correction of anything inaccurate.
• Request deletion of your information, subject to legal retention requirements.
• Withdraw consent for processing at any time — note this may end the service.

To exercise any of these, contact us using the details below.

7. Cookies, tracking and local storage

This website does not use cookies or third-party analytics that personally identify you. The consultation form saves your in-progress answers in your own browser's local storage so you don't lose them if you close the tab; that data never leaves your device until you submit the form, and it is cleared once you complete a submission. Razorpay and WhatsApp may set their own cookies during payment and messaging — please refer to their policies.

8. Children's privacy

Our service is intended for adults aged 18 and above. We do not knowingly collect information from anyone under 18. If you believe a minor has submitted information, contact us so we can delete it.

9. Changes to this policy

We may update this policy from time to time. The "Last updated" date above reflects the latest revision, and material changes will be notified on this page.

10. Grievance officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, our Grievance Officer's details are below. You may reach out with any complaint related to your data.

We acknowledge complaints within 48 hours and aim to resolve them within 15 days.